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ePipe ML-IP Family User Guide

Introduction


CONTENTS

 

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Welcome to the ePipe ML-IP Family User Guide.  Please select a chapter from the Table of Contents below.


Welcome

Welcome to the ePipe ML-IP Family User Guide.  

ePipe is a family of products designed to enhance the reliability, security and bandwidth of connections between networks at different locations and between a network and the Internet.  ePipe achieves this by using multiple Internet or internetwork connections to increase bandwidth and reliability between networks.

The ePipe Family includes the following functionality:

Obtaining Assistance

ePipe ML-IP Concentrator products come with telephone technical support for 12 months from the date of purchase for registered customers only. To take advantage of this free telephone technical support you must register the ePipe ML-IP Concentrator software using the registration card included in the media kit.  Extended support is also available for the ePipe ML-IP Concentrator products. Free software upgrades are included for the period covered by the initial 12 month and extended support periods.

The ePipe 2000 series hardware products come with a 3 year limited warranty. The warranty includes free telephone technical support for registered customers only. To take advantage of this free telephone technical support you must register the ePipe hardware using the registration card included with the product.

For on-line support resources including support knowledge base, frequently asked questions (FAQs), and support contact details, refer to the Support area on the Epipe Networks web site. Alternatively, contact your local distributor or e-mail Epipe Networks' customer support team for further information. In addition to e-mail support, Epipe Networks offers a free telephone support service to customers whose products have been registered with Epipe Networks (except for ePipe ML-IP Concentrator which provides 12 months free telephone support, after which an Extended Support Certificate will need to be purchased, as described above) .

Before contacting technical support, please ensure you have followed the instructions in the appropriate ePipe Getting Started Guide and consulted this User Guide.  Also refer to the chapters on troubleshooting and to the application notes and knowledge base available from the support area of the Epipe Networks' Web Site (www.ml-ip.com). 

To contact Epipe Networks Technical Support:

  1. If your product is ePipe ML-IP Concentrator, please have your Product Registration Number or Extended Support Certificate Number available as this will be required by Epipe Networks Technical Support.
  2. Ensure you have registered your product using the included product registration card or via the Epipe Networks' web site (www.ml-ip.com).
  3. Contact Epipe Networks Technical Support via email at:

support@ml-ip.com

Or, call Epipe Networks Technical Support on the following numbers:

Outside Australia
+61 7 3342 4253

Inside Australia
07 3342 4253

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Copyright Notice

2002-2005 Epipe Networks Pty. Ltd. All rights reserved.
Under the copyright laws, no portion of the information contained in this document or the software described within may be reproduced in any form or by any means without the prior written permission from Epipe Networks Pty. Ltd., except in the normal use of the software to make a backup copy for personal use only. This copyright notice must be affixed to any permitted copies as are affixed to the original.

ePipe is a trademark of Epipe Networks Pty. Ltd.  All other brand and product names may be trademarks of their respective owners. Information contained herein is intended as a guide only and is subject to change without notice.

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Disclaimers

The information contained in this user guide has been compiled in good faith and is intended as a guide only. This information does not constitute a representation, either express or implied. 

Epipe Networks reserves the right to revise any part of this document or make changes in the specifications of any product described within this document at any time without notice and without obligation to notify any person of such revision or change.  Epipe Networks assumes no responsibility for errors or omissions in this document.

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Warranty Information & License Agreement

Limited Hardware Warranty

Epipe Networks Pty. Ltd. ("ePipe") warrants this product to be in good working order and to be free from defects in workmanship and material (except in those cases where the materials are supplied by the Purchaser) under normal and proper use and service for the period of three (3) years from the date of original purchase from an Authorized Epipe Networks reseller. By registering your ePipe directly with Epipe Networks within thirty (30) days of the purchase date, Epipe Networks will offer free telephone support for the term of the warranty.

In the event that this product fails to be in good working order during the applicable warranty period, Epipe Networks will, at its discretion, repair or replace this product at the place of manufacture, at no additional charge other than the cost of freight of defective product to and from the Purchaser, provided such inspection discloses to Epipe Networks' satisfaction that the defects found are as above specified. Repair parts and replacement products will be provided on an exchange basis and will be either new or reconditioned. All replaced parts and products will be retained as the property of Epipe Networks. This manufacturer's warranty does not include service to replace or repair damage to the product resulting from accident, disaster, abuse, misuse, incorrect current, any non-Epipe Networks modification of the product except as provided or explicitly recommended by Epipe Networks, or other cause not arising out of defects in material or workmanship. This manufacturer's warranty also does not include service to replace or repair damage to the product if the serial number or seal or any part thereof has been altered, defaced or removed. If, after inspection by Epipe Networks, the product is not found to be defective, the Purchaser will be invoiced for said inspection and test at the then current repair charge, whether product is or is not in warranty.

If this product requires service during the applicable warranty period, a Return Materials Authorization (RMA) number must first be obtained from Epipe Networks. Product that is returned to Epipe Networks for service or repair without an RMA number will be returned to the sender unexamined. Product should be returned, freight prepaid, in its original or equivalent packaging, to an authorized Epipe Networks Service Centre. Proof of purchase date must accompany the returned product and the Purchaser shall agree to insure the product or assume the risk of loss of damage in transit. Contact an Epipe Networks regional office (addresses located elsewhere on this card) for further information.

It is expressly agreed by the Purchaser, in purchasing the products, that Epipe Networks' liability, if any, shall be limited solely to the replacement or repair of the product in accordance with the warranties specifically and expressly set forth herein. The remedies of the Purchaser are the exclusive and sole remedies available, and, in the event of a breach or repudiation of any provision of this agreement by Epipe Networks, the Purchaser shall not be entitled to receive any incidental damages as that term is defined in Section 2-715 of the Uniform Commercial Code. Epipe Networks waives the Benefit of any rule that disclaimer of warranty shall be construed against Epipe Networks and agrees that such disclaimers herein shall be construed liberally in favour of Epipe Networks.

Epipe Networks disclaims all warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Limitation of liability: No action, regardless of form, arising from the transaction(s) of this Agreement may be brought by either party more than two (2) years after the cause of action has occurred. The Purchaser agrees that in no event will Epipe Networks be liable for any damages, including lost profits, lost savings, or other incidental or consequential damages arising from the use of, or inability to use, such product, even if Epipe Networks or an authorized Epipe Networks reseller has been advised of the possibility of such damages. Also, Epipe Networks will not be liable for any claim by any other party. Epipe Networks' liability, if any, with respect to any claim arising from the Agreement, shall be limited to repair or replacement as provided in the Warranty.

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Epipe Networks End User License Agreement

Please read this document carefully before installing the ePipe ServerWare software on your computer. This document contains important information about your legal rights.

THIS EPIPE NETWORKS SOFTWARE PRODUCT IS COPYRIGHTED MATERIAL AND IS PROVIDED ON THE CONDITION THAT THE CUSTOMER AGREES TO THIS LICENSE. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS LICENSE, DO NOT PROCEED WITH THE INSTALLATION OF THE SOFTWARE. INSTALLATION OF THE SOFTWARE WILL CONSTITUTE ACCEPTANCE OF THIS LICENSE AGREEMENT.

Epipe Networks agrees to grant, and the customer agrees to accept a non-exclusive, non-transferrable License to use the computer program(s) and associated documentation delivered with this Agreement (the "Licensed Program(s)") under the following terms and conditions.

1. LICENSE

Under the License, the customer is authorized to use the Licensed Program(s) for the Customer 's own internal business purposes on a single computer system that will act as the server to a Local Area Network. A separate Licensed Program is required for each additional computer server system that has the software installed. The customer agrees to only have the software installed on a single machine for each Licensed Program(s) purchased.

You may not make any changes or modifications to the Licensed Program(s), and you may not decompile, disassemble or otherwise reverse engineer the Licensed Program(s). You may not rent, hire, lease or sub-license the Licensed Program(s) to others.

The customer agrees not to export or re-export the Licensed Program(s) without the appropriate local, federal or foreign government licenses.

2. TERM

This Agreement and License are effective from the date of receipt and shall remain in force until terminated. The Customer may terminate this Agreement and License by destroying all complete and partial copies of the Licensed Program(s) in its possession. Epipe Networks may terminate the License hereunder on written notice if the Customer fails to observe any of the terms and conditions of this Agreement. In the event of such termination, the Customer will certify in writing that, to the best of its knowledge, the original and all copies of the Licensed Program(s) have been destroyed or returned to Epipe Networks.

3. PROTECTION AND SECURITY

Not withstanding any copyright notice, the Licensed Program(s) contain trade secrets and confidential information of Epipe Networks and its suppliers. No title to or ownership of the Licensed Program(s) is transferred hereby. The Customer agrees not to disclose or otherwise make available any part of the Licensed Program(s) to any third party, other than the Customer's employees, without the prior permission of Epipe Networks. The Customer may make copies of the Licensed Program(s) in machine readable form for backup and archive purposes only, provided that the Customer has no more than three (3) full or partial copies in existence at any time and that the original trademarks, copyright notices and/or other legends are reproduced in each copy. The Customer agrees not to copy in whole or in part documentation or printed materials provided with the Licensed Program(s).

4. LIMITED WARRANTY

Epipe Networks warrants the diskette or other media containing the Licensed Program(s) to be free from defects in materials and workmanship for a period of thirty (30) days from the date of receipt.
EXCEPT AS STATED ABOVE FOR MEDIA, THE LICENSED PROGRAM(S) ARE PROVIDED "AS IS " WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

5. LIMITATION OF REMEDIES

The entire limitation of Epipe Networks and its suppliers, and the Customer's sole and exclusive remedy, is limited to the replacement of any media not meeting Epipe Networks' limited warranty if the defective media are returned with receipt of original purchase to Epipe Networks.

IN NO EVENT WILL Epipe Networks OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES FOR LOST DATA OR PROFITS ARISING OUT OF THE USE OF OR INABILITY TO USE THE LICENSED PROGRAM(S), EVEN IF Epipe Networks HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6. GENERAL

This Agreement merges all prior written and oral communications regarding the Licensed Program(s) and sets forth the entire agreement of the parties. This Agreement shall be construed in accordance with the Laws of the State of California USA, regardless of where any action may be brought. If any provision of this Agreement is ruled invalid under any law, it shall be deemed modified or omitted to the extent necessary, and the remainder of the Agreement shall continue in full force and effect.

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Using this Guide

This user guide is logically divided into sections or chapters to lead you through installing, configuring and troubleshooting ePipe ML-IP Family systems.  Please ensure you use the appropriate Getting Started Guide before using this user guide.

This guide contains references to the ePipe ML-IP Family user interface and to other operating systems and software.  Please note the following conventions that are used throughout this guide:

Item  Format  Examples
Written text normal This user guide is divided...
Button, icon, field or menu names bold italic click the OK button
Selecting a series of menus or actions menu > submenu click Start > Programs > Accessories
Commands, command options and actual parameters Courier bold

# ping -n 5 192.168.1.7

Command parameter syntax Courier italic

# ping [ -n count ] hostname

Pressing a key or keys on the keyboard [key]
[key1-key2-...]
[F4], [Enter]  
[Ctrl-C], [Ctrl-Alt-Del]
Input to be typed by the user (do not type the quotes) "characters" "some text"

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Version History

ePipe ML-IP Documentation Release 1.0.0

Initial release of the ePipe ML-IP Family User Guide for ePipe ML-IP Concentrator software and ePipe ML-IP Gateway firmware version 2.4.0.

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Copyright © 2002-2005 Epipe Networks Pty. Ltd. All rights reserved.